Terms and Conditions

 

Delivery

We aim to deliver within 3 working days from placing the order but please allow extra time for your orders during busy periods where orders may take up to 7 working days.  If you need your order more urgently please contact us and we will always try to help.
The delivery price includes transport to all England, for Scotland and Wales there is a surcharge. if you have any queries regarding delivery please contact us.

A delivery surcharge applies per pallet for delivery to some outlying regions.  The delivery surcharge should be selected when adding the item to your basket.  If the correct surcharge is not selected you will be contacted for additional payment to be taken. 
 
Cancellation Policy

Any orders can be cancelled at any time prior to delivery and will get a full refund.
 
Refund or Return Policy

We will refund any un-opened bags returned to us at the customers cost unless otherwise stated. We cannot refund on opened bags or bulk deliveries unless otherwise agreed.
 
Privacy Policy

Volcano Wood Fuels does not store any information regarding customers financial details including credit or debit card details. We do not pass any of our information on to third parties, nor do any affiliated companies or organisations have access to or use any of our customers data or records.

A Note About "Cookies"