Our Terms and Conditions
Delivery
Delivery tends to take around 2-3 working days from placing the order.
The delivery price includes transport to all England, for Scotland and Wales there is a surcharge. if you have any queries regarding delivery please contact us.
The pallet is a standard 1m x1.2m pallet. The delivery vans will have tail lift on to get the pallet off the vehicle.
We use a delivery network, so in most cases a local carrier will deliver the goods to you.
Your local carrier will contact you to arrange delivery, please give them any instructions regarding the delivery.
There needs to be access for a 7.5 tonne truck.
Cancellation Policy
Any orders can be cancelled at any time prior to delivery and Liverpool Wood Pellets will give a full refund.
Refund or Return Policy
We will refund any un-opened bags returned to us at the customers cost unless otherwise stated. We cannot refund on opened bags or bulk deliveries unless otherwise agreed.
Privacy Policy
Liverpool Wood Pellets does not store any information regarding customers financial details including credit or debit card details. We do not pass any of our information on to third parties, nor do any affiliated companies or organisations have access to or use any of our customers data or records.
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