Frequently Asked Questions
| Q: I placed my order today. When can I expect delivery? A: Deliveries normally take 3-5 working days. Please allow 5-7 working days for delivery at peak time. We always recommend that you are at the delivery address when the delivery is made, these are big heavy pallets. |
| Q: How much does it cost to have my order delivered? Please note that deliveries that require a transit van due to limited access will incur extra costs. |
| Q: How will my ordered by unloaded at the delivery address? A: There will need to be access for a minimum 7.5 tonne vehicle. Pallets are a standard 1 x 1.2 metres and the lorry will have a tail lift to get the pallet off the vehicle. If you have unlevel ground, a gravel drive you may have problems with delivery. |
| Q: Will my wood pellets be dusty? A: All our pellets are double dust extracted and are of the highest quality, to a DIN rating. |
| Q. Do we deliver to anywhere in the UK? A. Yes we deliver to anywhere in the UK although some outlying regions carry a delivery surcharge. |
| Q. Can your products be stored outside? A. All our products can be stored outside as long as they have a waterproof cover over them. |
| Q. Are the wood pellets the same for biofuel as they are for horse bedding? A. Yes the wood pellets are the same, the only difference is the VAT. |
| Q. Can I book my delivery is for a specific day? A. Yes you can either tell us on the phone or write it in the any special instructions section. |
| Q. Will you match anyone elses price if there pellets are of the same quality. A. We will beat any price for the equivalent brand and quality of wood pellets. |
